Enhance Agent Performance with Agentforce
Agentforce, built on the Salesforce Service Cloud platform, provides agents with the tools and information they need to deliver fast, personalized, and efficient customer service. By streamlining workflows, providing real-time insights, and fostering collaboration, Agentforce empowers agents to resolve issues quickly and build stronger customer relationships.
Frontial Technologies, a Salesforce Registered Consulting Partner
Unified Agent Console and 360-Degree Customer View
Provide agents with a single, unified console that combines all relevant customer information, including interaction history, case details, and knowledge articles.
Intelligent Case Routing & Automation
Automatically route cases to the most appropriate agent based on skills, availability, and case complexity. Automate repetitive tasks and workflows to improve agent efficiency and reduce resolution times.
Real-Time Collaboration
Enable agents to collaborate seamlessly with colleagues and access a comprehensive knowledge base directly within the console. Facilitate knowledge sharing and ensure consistent support across all channels.
Omnichannel Engagement and Communication
Empower agents to interact with customers across multiple channels, including phone, email, chat, social media, and messaging apps. Provide a consistent and seamless customer experience regardless of the channel used.
Performance Analytics & Agent Coaching
Track agent performance metrics and identify areas for improvement. Provide real-time coaching and feedback to enhance agent skills and drive customer satisfaction. Leverage analytics to optimize workflows and improve overall service efficiency.
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